Job title: Account Manager
Reports to: Company Director
Closing Date for Applications: 31st May 2018
Player Research (Brighton, UK) are award-winning providers of user experience (UX) research services to the international video games industry. As part of the global Keywords group, we’re enjoying international growth and success, helping video game development studios better understand their players.
We’re seeking an experienced Account Manager to build and maintain strong relationships with our clientbase of global game development studios.
You will take a leading role in helping our agency secure and plan our research, working alongside our expert games research staff. You’ll maintain strong relationships with our varied clients across Europe and North America, becoming their trusted point-of-contact for commissioning essential research studies (‘playtests’) on their video games throughout development.
You will not only need to proactively develop client relationships, but also identify growth opportunities on your accounts, and seek client feedback to constantly improve customer experience.
The ideal candidate would have experience developing B2B relationships, designing and maintaining communication processes, and working with interdisciplinary teams to deliver quality customer experience in an agency/consultancy.
The role is based in central Brighton – close to Brighton station – with the potential for flexible work once settled into the role. Player Research is a passionate and impactful company working on some of the biggest and best games in the world. For more about our company culture visit: playerresearch.com/hiring.
Work closely with our clients, sales team and researchers to perfect our research consultancy sales pipeline and processesInitiate lead generation activities
Understand and improve our internal business communications to improve efficiency and customer satisfaction
Communicate with stakeholders at all levels, including creatives and C-level
Develop a relationship with our international client base, becoming a trusted advisor
Build a network of key contacts within our existing and prospective clients
Ongoing tracking of client/project statuses
Proven account management experience, ideally in B2B
Track record of project ownership, self-determination and independent working
Strong verbal and written communication skills
Proficiency in MS Office (or equivalent)
Experience of company process design, and/or complete ownership of client relations in an SME
Knowledge of product development, R&D or principles of research
Knowledge of video games as a consumer, or of game development processes
Existing contacts or influence in the global video games development industry
BA/BSc or other advanced degree
Proficiency with CRM (Salesforce, Pipedrive), accounting (Xero, NetSuite) or scheduling software (ResourceGuru, CoreTime)
Professional proficiency in a second language, ideally French
Make sure you explore the reasons we work at Player Research!
Salary: Competitive, depending on experience
Please submit your CV and covering letter with salary expectations, outlining your interest for working with Player Research to email@example.com.
Stand out and be passionate. Good luck.
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